CBC Banque

CBC Banque is the francophone banking brand of KBC Group in Belgium, providing retail, private, and SME banking and insurance distribution in Wallonia and Brussels under a Belgian banking license supervised by the National Bank of Belgium and the Financial Services and Markets Authority. The bank offers current accounts, regulated savings accounts, term deposits, payment cards, consumer and mortgage lending, investment services (including securities accounts and funds managed within the KBC Group), and distribution of insurance products from KBC Insurance. Payment capabilities cover SEPA credit transfers and direct debits, international transfers via SWIFT, and card payments with debit cards typically issued on the Bancontact/ Debit Mastercard rails and credit cards on the Mastercard network; strong customer authentication and 3-D Secure are standard for online transactions. Digital channels include CBC Mobile and CBC Touch (web), with support for major mobile wallets and Belgian identity tools such as itsme for onboarding and authentication; service is primarily in French, with the KBC brand serving Dutch-speaking customers. A branch and self-service device network operates across its footprint, complemented by customer support via phone and digital channels. Fees and interest conditions are published in the bank’s tariff schedules and key information documents; charges apply for certain account packages, international transactions, and out-of-network or non-euro cash withdrawals. Eligible deposits are protected by the Belgian deposit guarantee scheme up to EUR 100,000 per depositor per institution, and certain investment services fall under the investor compensation scheme subject to statutory limits. Complaints are handled through CBC’s internal procedure, with the option to escalate to Ombudsfin if not resolved.