WESTERN UNION INTERNATIONAL BANK GMBH

Western Union International Bank GmbH is an Austrian credit institution based in Vienna and supervised by the Austrian Financial Market Authority, operating across the European Economic Area under EU passporting rules. It acts as the regulated entity behind many Western Union-branded services in Europe, primarily facilitating cross-border money transfers for consumers through digital channels and an extensive agent network, with delivery options that typically include cash pickup, bank account credit, and, in some corridors, mobile wallets. Pricing generally combines an upfront transfer fee and an exchange-rate margin that varies by corridor and payout method; fees, limits, and delivery times are disclosed before confirmation and can range from near-instant to several business days depending on funding method, destination, and compliance checks. The bank applies EU anti-money laundering and sanctions screening requirements, requires identity verification, and uses strong customer authentication for electronic payments; payment services fall under PSD2 rights and complaint procedures, with escalation routes available via the firm’s complaints process and the Austrian regulator where applicable. As a licensed bank, it can hold customer funds; if and when eligible deposits are accepted, they are protected by Austria’s statutory deposit guarantee scheme up to the standard EU limit per depositor, though money remittances themselves are not “deposits” and are treated differently. Product availability differs by country and has changed over time, including limited rollouts of account and card features in select markets; customers should confirm current availability, supported corridors, and SEPA functionality for their location. Service constraints to consider include exchange-rate spreads, payout partner coverage and hours, regulatory limits, and potential delays due to risk controls. Data processing is subject to GDPR, and terms and fees are set out in service-specific documentation.