Western Union International Bank GMBH, Sucursal en España

Western Union International Bank GMBH, Sucursal en España is the Spanish branch of Western Union International Bank GmbH, an Austrian credit institution. It operates in Spain under EU passporting and is recorded in the Banco de España registers, while prudential supervision is carried out by the Austrian Financial Market Authority with ECB oversight for cross‑border banking rules. The branch’s activity in Spain is focused on payment services, cross‑border transfers and foreign exchange rather than full‑service retail banking; it does not maintain a conventional branch network, and availability of current accounts or cards is product‑dependent and subject to eligibility and onboarding checks. Pricing is transaction‑based: fees and exchange‑rate markups vary by corridor, amount, funding and payout method, and are shown before confirming a transfer; when currency conversion applies, the total price reflects both the fee and the FX margin, and counterpart or intermediary charges may arise on certain routes. Payment execution times depend on the payment rail and cut‑off; SEPA credit transfers generally settle within one business day, while international transfers can take longer depending on intermediaries and compliance checks. Standard EU AML/KYC requirements apply; the bank may request documentation, impose limits or place holds, especially for higher‑risk corridors or larger transactions. Online and phone support are available in Spanish and English, and the branch must provide a formal complaints process; unresolved claims can be escalated to the Banco de España complaints service under applicable conduct‑of‑business rules. Eligible deposits, if offered and held with the Austrian head office, are protected by the Austrian deposit guarantee scheme up to €100,000 per depositor; the Spanish Fondo de Garantía de Depósitos does not apply to this branch. The offering suits users seeking regulated cross‑border payment capabilities within the EU framework, but those needing cash services, broad retail lending, or a traditional branch experience will find the scope limited and should review the current fee schedule, exchange rates, product availability in Spain, and contractual terms before use.