Western union international bank GmbH

Western Union International Bank GmbH (WUIB) is an Austrian credit institution headquartered in Vienna and part of the Western Union group. It operates under the Austrian Banking Act (BWG) and is supervised by the Austrian Financial Market Authority (FMA), with participation in the EU’s Single Supervisory Mechanism as a less significant institution. In the European Economic Area it provides services via passporting and local branches in select countries, delivering payment accounts and card products in certain markets and supporting cross‑border payments connected to Western Union’s network; availability and product scope vary by jurisdiction. Eligible customer deposits, where offered, are protected by the Austrian statutory deposit guarantee scheme (Einlagensicherung AUSTRIA GmbH) up to EUR 100,000 per depositor, per bank, in line with EU rules. Pricing for transfers and foreign exchange is corridor‑specific and includes fees and FX markups disclosed at the point of transaction; interest rates and account fees, if applicable, are published in local tariff schedules. The bank applies standard EU AML/KYC controls, may impose transaction limits, and must comply with sanctions and other regulatory obligations. Following Western Union’s divestiture of its Business Solutions unit, some business payments activities in Europe transitioned to separate Convera entities; customers should verify the contracting entity shown in their documentation. WUIB uses the SWIFT/BIC WUIBATWW for relevant banking operations, issues Austrian IBANs for local accounts, and is subject to GDPR for data protection and to Austrian and EU complaint and dispute‑resolution mechanisms.